Notification of Fraud. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. #9. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. Receiving a damaged product. In other words: if you want to prevent forking over more revenue in the end due to chargeback fees, a simple, easy refund policy is the right way to go. 1: goods not received. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. Chargeback Report. Previously, Visa expected the disputing member to start the dispute by filing a pre-compliance chargeback under reason code 98 (now obsolete). Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. [1] Sift. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. ”. These are only a handful of common Visa chargeback reason codes. 31. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. Documentation must be a direct result of cardholder communication. Reason Code. 4: Other Fraud–Card-Absent Environment. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. 1 - Card Recovery Bulletin; 11. France saw a drop of roughly 50% during the same period. The most comprehensive guide to chargeback reason codes. 7: Defective goods and services: C32: RM: 13. About American Express chargeback reason codes. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. The good news is that most of these invalid claims are disputable by the merchant. 02/10/16 Added Debit Chargeback Reason Codes. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. The assigned chargeback reason code outlines why a customer submitted the dispute. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. ”. The cost of payment card fraud has increased by 60% over the last decade, and is expected to increase significantly post Covid-19. Declined Authorization Authorization Visa Code: 11. 4 Other Fraud Card Absent. When a customer presents their payment card to make a transaction, the terminal reads the card. What is Visa Reason Code 13. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. 11, 16. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. compliance process depending on whether a chargeback right exists. The cardholder claims they were charged multiple times for a single transaction. Below is a list of Mastercard chargeback codes used in eCommerce. 3. Reason Codes Category 4: Processing Errors. 634. Maestro. MasterCard: Reason Code 4859 Services not rendered. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. chargeback: The buyer filed a chargeback with the credit card issuer. Collaboration Processing Errors 1210. Experts at Chargebacks911 explained: “By working out a plan of action in advance, merchants can reduce the risk of chargebacks happening in the first place. 4 spec (Section 8. Level 3/Phase 3: Second presentment, second chargeback, or pre-arbitration. The claim often, but not always, involves automated teller machines (ATMs). Step 2: Customer initiates the chargeback. Chargeback reason codes have changed. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. Log in to access your account, view transactions, download reports, and more. When one cardholder initiates a dispute with their issuing. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. Step #2 | Report the Scam to PayPal. It depends on the chargeback reason code associated with the dispute. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. The chargeback is ordered by the bank that issued the consumer's payment card. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. 3? Visa chargeback reason code 11. ADDL = Vantiv has the sales draft on file and is requesting additional documentation as required by the chargeback reason code. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. Chargebacks are a reality of running a small business,. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. If you're contesting a chargeback, you'll need solid evidence. What is Visa chargeback reason code 12. Visa Chargeback Reason Codes; Chargeback Management Software; Chargeback Reason Codes; Credit Card Dispute Time Limit; Mastercard Reason Codes; Bank Identification Number; CONTACT. A chargeback happens when a customer requests for a transaction to be reversed. A reason code is how banks categorize the reason for a chargeback. Chargeback reason codes were created to standardize the list of acceptable reasons why a bank may file a credit card chargeback or debit chargeback on their customer’s behalf. Technical. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Values are: Blank: Use the receipt G/L date. 3? Visa chargeback reason code 13. Managing Reason Code 41 chargebacks. It is subject to change and may not include every currently known dispute reason code. If the order was genuinely not as described, then the cardholder has a case. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. ” This reason code indicates that the. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. But cardholders and merchants have different time limits. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. The terminal action codes are in Table 122 of the 4. It balances out the process and gives merchants the much-needed opportunity to influence the progression of a dispute before it becomes a fully-fledged chargeback. All ACH return reason codes consist of the letter “R” followed by two. This will be referenced in the chargeback notice you received. Chargeback prevention strategies vary based on the reason for the. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for resubmitting the transaction and preventing similar chargebacks in the future. For merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. 3 is the less common version for card-present transactions. 3 falls under the “Consumer Disputes” category. The implication is that the merchant is at fault. ”About American Express chargeback reason codes. As we touched on earlier, chargebacks can happen due to technical errors. According to the 2022 Chargeback Field Report, global costs associated with chargebacks will have skyrocketed in recent years. Chargeback reason codes are one piece of evidence you can use to make your case. Yes, it’s possible to win a reversal on a. All of Visa’s existing reason codes were condensed into four key groupings: fraud, authorization errors, processing errors, and customer disputes. Visa has recently announced changes to its chargeback rules. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. Another downside is that chargebacks on annual subscriptions. Updated the following columns - card type, response due date. What is Visa chargeback reason code 13. When one cardholder initiates a dispute with their issuing bank, a. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itThe chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Administrative returns (R02, R03, R04): 3%. Some credit card companies also include a short phrase describing the code and chargeback. There are multiple situations in which this can occur. Chargebacks with the following reason codes are requested due to fraudulent activity. Merchants who believe they have received an invalid chargeback under reason code 13. According to Nilson, 56% of global card transactions were done on Visa in 2015. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Specify the invoice date and net due date to assign to chargebacks. Improve the customer experience by resolving issues quickly. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. When you receive notification of a payment dispute or chargeback you may see a code listed with it. Here are some chargeback reason codes by card type. If the case has to be settled by arbitration, the losing party will also be charged up to $500 in arbitration fees. Visa chargeback reason code 12. 1. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. We assign the dispute to you for review in your Customer Area > Risk > Disputes, or send you a webhook. 1: Use the corresponding dates from the invoice. 2. The following chargeback reason codes are related to EMV: Visa: 10. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. For example, 10. “It’s a lot tougher with Mastercard because they only use four main codes. Many subscription payment disputes are made under code 13. Reason Code 12. Batch chargeback process. The main chargeback reasons look like this: Malicious fraud. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. However, they don’t address the reason why that chargeback was issued in the first place. Mastercard Chargeback Reason Codes. A chargeback happens when a customer requests for a transaction to be. Try Shopify free for 3 days, no credit card required. A chargeback works its way from the issuing bank through the. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. There are 151 chargeback reason codes across the four major card networks. Chargebacks. Specify the invoice date and net due date that you want the system to assign to chargebacks. To submit your documents to Wave, use the link in the chargeback notification email, or reply to the email. In fact, the same thing could be said of other chargeback reason codes, too. Chargeback reason code 10. Ensure you’ve fully reviewed the chargeback reason code before writing your chargeback rebuttal letter. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. For example, you might get a chargeback on a Mastercard purchase where the reason code is "4853: Goods or services not provided. What are chargeback reason codes? Reason codes inform merchants about the reason why the customer is disputing a transaction, based on the information they provided to their bank. A chargeback can happen when a customer initiates a transaction dispute. From there, the merchant can look up the code to figure out what the dispute is about. 9808; [email protected]: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. Early Warning: Reaching a chargeback ratio of 0. The Merchant Reviews the Partial Chargeback Claim. All card brands have their own number of codes). 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. The chargeback can be for the total transaction amount or a lesser amount. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Visa recently shortened chargeback time limits from 45 days to 30. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Fortunately, all major credit card networks provide clear information regarding chargeback reason codes. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Each card company has its. Using the same link provided above, contact PayPal to report the scam. A number of factors contribute to a high chargeback ratio. . If the transaction has special authorization procedures, provide documentation that proves the first authorization request included an estimated amount; the subsequent authorization requests. Chargeback Reason Code. So don’t spend another second worrying about chargebacks. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. The codes for each card brand are listed below along with the recommended documentation to provide. 3. See full list on chargebacks911. 3. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. The format of the Code 10 call is designed to be discreet, so that it can be made in front of the customer, but they can be lengthy. Step 4: Card Network Collects Dispute Information. Use order validation and prevention alerts. A credit card authorization code is a two- to six-digit alphanumeric code that indicates whether a transaction has been approved or declined. Mastercard: Reason Code 4859 Service not rendered. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. About American Express chargeback reason codes. 3 No Authorization Chargeback reason codes. The reason code. Standard Threshold: Reaching a chargeback ratio of 0. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. But when. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 RequestedRequired information illegible or missing 07 Warning Bulletin File 08 RequestedRequired authorization not obtained 12 Account number not on file 31. As a new (VCR) or Visa Claims Resolution Initiative, chargeback reason codes underwent major overhauling back in April 2018. Step 1: Identify the Source. What is Visa chargeback reason code 11. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. UniBul August 16, 2010 Credit Card Processing Blog 0 Comments. The same is true of all chargeback reason codes. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. The reason codes are grouped into several broad. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRPreviously, Visa expected the disputing member to start the dispute by filing a pre-compliance chargeback under reason code 98 (now obsolete). Which is meant to know the reason for the dispute. Chargebacks911 is the original chargeback management company with solutions to prevent chargebacks before they happen and fight. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. 5 Appendi New Reason Code 1149 – Addition of New Reason 70 x C23 “ Lost or Stolen. REQUEST A DEMO. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. Also, just like American Express, Discover functions as both a card network and an. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. You’ll put that reason code, the transaction amount and authorization number, and state that the. 1130. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. Friendly fraud is challenging for merchants because it’s tough to diagnose. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. However, it is important to note that this reason code is based on the reason given by the customer to their bank. 3. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. 1 – Late Presentment 12. 3 falls under the “Authorization” category. Chargeback Reason Codes. Here’s a look at the reason codes for the same scenario from. Expedited Dispute Resolution forms will not be allowed. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. Understand the Various Reason Codes. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. American Express . We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. UA02 Fraud – Card Not Present Transaction. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Clerical These are only a handful of common Visa chargeback reason codes. The aim of CE 3. The transaction amount and authorization number (ARN. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 1: Use the corresponding dates from the invoice. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Discover: Reason Code 4755 Non-receipt of goods or services. You may know that every dispute you receive is attached to a chargeback reason code. The Complete Chargeback Reason Codes List. 10. " If you can look up the order and confirm via the shipping tracking number that it was indeed delivered to the customer (and signed for), you have a slam-dunk case to fight that chargeback. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. The shorthand description is “Incorrect Transaction Code. American Express is incentivized to keep their customers happy. Specify the default reason code that you want the system to assign when you enter a chargeback amount. Use this guide as a quick resource for Visa chargeback reasons at a glance. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. 1 chargeback: 1. FAST = Vantiv already has the documentation on file; the agency need only complete the Fast Track form. 26% - the number of chargebacks that result from undelivered orders. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. A new 4 byte reason code will be used moving forward. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. 08. Visa, MasterCard, and American Express all list compelling evidence by reason code. . Assemble Your Evidence. Reason Codes Category 4: Processing Errors. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight. Mastercard Chargeback Reason Code 70: Chip Liability Shift. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. This may be done by either the merchant or the issuing bank. Each code corresponds to an issue or problem. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. 3? Visa chargeback reason code 11. Chargebacks from all three categories can show . 4854 Cardholder Dispute—Not Elsewhere Classified (U. When card holders discover a criminal accessed their credit card data and used it to make fraudulent purchases, the customer may file a chargeback to recoup their funds. Check the chargeback reason code. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. At the same time, your account is debited for the chargeback amount, and the. If they contest the claim, they may be able to have the chargeback reversed (although the chargeback fee will not be refunded). The chargeback transfers funds from the acquirer to the issuer. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. 1 - Card Recovery Bulletin; 11. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for authorized CAT transactions: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for. Both Visa and MasterCard use special Reason Codes to designate chargebacks resulting from a late deposit of credit card transactions. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. If your chargeback ratio is high [i. Discover chargeback reason code 7030. The other member could accept the chargeback or contest it, escalating the dispute to compliance where Visa adjudicates. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. What to Include in Your eCommerce Return PolicyRead chargeback reason code descriptions carefully, especially if they include any transaction modifiers. It is estimated that every dollar lost (transaction amount) to a chargeback costs the business an estimated. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. It’s even more frustrating if you don’t understand what the chargeback code means. 11/03/15 Updated these MasterCard. 1 falls under the “Processing Errors” category. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. For example, Mastercard has a code which indicates a ‘consumer dispute. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Chargeback reason code. Level 4/Phase 4: Arbitration. R03 Insufficient Reply. 6. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. UA02 Fraud – Card Not Present Transaction. 99. The most popular type of disputes of the chargeback category. How you respond is determined by the chargeback reason code: Embed This Graphic. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Mastercard Chargeback Reason Code 71: Disputed Amount. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. 4. This chargeback occurs when merchants do not adequately provide currency information. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. ”. Mastercard Chargeback Reason Code 73: Duplicate Transaction. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. The shorthand description is “No Authorization. Identify issues within 24 hours of a cardholder dispute, rather than waiting. Valid Values/Format: 22 - First Chargeback Handling Fee. 2. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. Then, prepare compelling evidence which may. Updated August 23, 2023. 9% with at least 100 total disputes. This can be transaction receipts, proof of. Most reason codes apply to any merchant, regardless of what’s being sold. But for illegitimate claims, the reason code doesn’t give the real reason for the dispute. There are two parts to this. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. non_receipt: The buyer claims they didn't get the goods or services. 2? Visa chargeback reason code 12. All ACH return reason codes consist of the letter “R” followed by two. However, Visa is the largest card brand in both the United States and the world. A chargeback guarantee is a service provided by third-party vendors that protects merchants against the financial impact of chargebacks. A reason code will be provided. An acquirer can create a second presentment when the acquirer either (a) believes the issuer’s chargeback did not fulfill the requirements of the chargeback reason code or (b) can provide information that addresses the original reason for the dispute. ”. FR6 Partial Immediate Chargeback Program.